Common Reasons for Not Receiving SMS Verification Codes
Your phone may fail to receive SMS verification codes for the following reasons. Please follow the corresponding instructions below and try to obtain the verification code again.
Reason 1: SMS service is temporarily unavailable for phone numbers from countries or regions not supported by this platform.
Reason 2: Phone antivirus applications may be blocking messages (applies to users with security software installed on their smartphones).
Solution: Open your phone's antivirus app, temporarily disable its SMS-blocking feature, then request the verification code again.
Reason 3: SMS gateway congestion or malfunction.
Solution: When the SMS gateway is congested or abnormal, sent messages may be delayed or lost. Please contact your phone carrier to verify, or try again later.
Reason 4: You requested verification codes too frequently.
Solution: Do not click "Get Code" multiple times in a short period. Please wait at least 15 minutes before retrying, and click the button only once.
Reason 5: Poor or no signal in your current environment.
Solution: Weak or absent phone signals can prevent or delay SMS delivery. Move to an area with better reception and try again.
Other issues: Insufficient phone balance, full phone storage, or the SMS being routed to your spam/junk folder may also prevent you from receiving the code.
Solution: Top up your phone balance, clear up storage space, check your spam/junk folder, and then try again.
Note: If you still cannot receive the SMS after trying the above, you may have blacklisted our SMS sender. Please contact online Customer Service for assistance.